Our
mission
LIFT exists to help property owners grow the value of their assets by optimizing leasing performance.
LIFT is the only consulting firm offering a secret shopping approach specifically tailored to commercial real estate and conducted by industry veterans, delivering real insights into the tenant experience.
Through real-world assessments and a deep focus on the tenant journey, we equip leasing teams to perform at a higher level by delivering meaningful feedback and personalized coaching that turns strategy into execution.
Founder
“Leasing, especially commercial leasing, is a complex, fast-paced undertaking in which professionals get to wear many hats to move deals across the finish line. There aren’t any training programs out there that truly prepare you for the full scope of the job. It’s a role where growth comes through hard-won successes and potentially costly failures. That’s why structured feedback is so essential in this line of work: it’s a shortcut to help leasing professionals grow and deliver stronger returns for property owners. That’s why I founded LIFT.”
Steven Bouffard has built a high-impact career in commercial real estate, leading over 2,500 leasing transactions across various asset classes and Canadian markets. Known for developing top-performing teams and driving strategic transformation, he has held senior leadership roles at a number of major organizations, consistently delivering results in complex operating environments involving cross-functional collaboration and emerging technologies.
Our work is anchored in three core services
1
A full audit of the tenant journey, from online research and inquiry to onsite tours, negotiations, and followup. We test your leasing process to uncover friction points, measure performance, and provide clear, actionable improvements to improve the tenant experience and accelerate decision-making.
Leasing Experience Audit
2
Leasing Strategy
Tailored, datadriven plans that position your assets and portfolios competitively, accelerate leasing velocity, and align with your longterm goals.
3
Transformation & Change Management
Practical, hands-on guidance to embed new processes, reposition assets, shift market strategies, transition to new ownership, or adapt to new technologies. You can trust LIFT to help your teams navigate change with confidence and clarity.