THE LIFT PROTOCOL

Commercial Real Estate Leasing Training

From institutional portfolios to private family holdings, the demands on leasing professionals have intensified and they are now facing the sharpest counter-parties in history. To succeed in this environment, precision and technology are not just an advantage, they are requirements.


1

The Tenant is Evolving
Prospects today don’t just tour space; they audit it. Armed with AI-driven market data and deep comparables, they are raising complex objections that traditional scripts can’t answer.


To maintain their edge, leasing professionals must do more than just keep up. They must synchronize their skills with the pace of the market and the modern tools now at their disposal.

2

The Role has Expanded
It is no longer enough to be a great salesperson. To secure top-tier terms today, leasing agents must think like asset managers, marketers, and risk analysts simultaneously.

3

The Hidden Risks Have Increased
A polished website and impressive digital footprint can easily mask a fragile balance sheet, or conceal sophisticated fraud. Leasing teams needs the forensic skills to look past the "digital veneer" and vet the true story of a prospect before a proposal is drafted.

OUR COURSES

  • Two men working on laptops in an office environment, one with glasses and the other with a cap, viewed from behind.

    THE LEASING PLAN

    Effective leasing begins with a rigorous Leasing Plan that bridges the gap between asset strategy and market execution. We teach methodic strategies and how to analyze the business environment and its competitive landscape. Defining the asset's position allows to translate that intelligence into a tactical marketing campaign that cuts through the noise. This module ensures that before we launch, we understand exactly what we are selling, who we are hunting, and how to reach them.

  • A man in a dark jacket and glasses standing in a well-lit museum or gallery, talking on his phone, with shadows and light patterns on the wall behind him.

    PROSPECTING & BROKER MINDSHARE

    For many agents, prospecting is a source of anxiety and a dreaded chore filled with fear of rejection. Let’s flip the script. We remove the friction and the fear, transforming business development into a strategic, data-driven game leveraging modern tools, AI, and CRM for accurate relationship building and brand promotion. This module teaches how to turn "cold calls" into "warm introductions," and how to stay top of mind with the most influencial tenant rep brokers. We are making the hunt not just effective, but a fun and rewarding part of leasing agents weekly routine.

  • Black rotary dial telephone with a coiled cord on a white background

    INBOUND LEAD MASTERY: RESPONSE & QUALIFICATION

    A prospect’s intent is at its absolute peak the moment they reach out. Data confirms that the first landlord to respond gains an immediate competitive advantage, often anchoring the relationship before competitors even verify the lead. We teach the right protocols to capitalize on this Strike Zone and how to combine speed with a rigorous filter to ensure touring wiht real, funded tenants.

  • Black and white photograph of a long, modern corridor with several people walking in it, leading towards a bright exit.

    MASTERING THE TOUR

    The physical tour is the pivot point of the transaction, the moment where interest is either converted into commitment or lost to indifference. This hands-on, tactical module transforms the tour into a choreographed sales event. We focus on the physical psychology of selling space and the executive demeanor required to command the room. We teach how to project authority, control the environment, guide the narrative, and manage resistance in real-time to drive the deal forward.

  • Two businessmen having a discussion at a table in a modern office cafe, with laptops, notebooks, coffee cups, and a green potted plant on the table.

    ADVANCED NEGOCIATION: PSYCHOLOGY & STRUCTURE

    The Proposal or Letter of Intent (LOI) stage is the definitive moment of value creation, where a single clause can impact the asset's valuation for a decade. This module elevates leasing agents from Messengers to "Deal Architects." We focus on the high-stakes psychology of negotiation, moving beyond standard term-sheet exchanges to master the subtle dynamics of leverage, timing, and momentum. We teach your agents how to defend the asset's value, structure complex trade-offs, and close the gap between "Asking" and "Signing" without surrendering ground.

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    THE ASSET MANAGER MINDSET: LEASING FOR VALUATION

    Most leasing agents focus on getting the deal done. But Leasing is not just about filling vacancy; it is the primary engine of asset valuation. This module focuses on teaching how to think like owners. We deconstruct the mathematics of real estate, demonstrating how every dollar of Net Rent, every month of free rent, and every clause in the lease directly impacts the property's Net Operating Income (NOI) and its ultimate Capital Value at exit.

  • Modern interior with white spiral staircase, glass railings, and multiple floors with offices and people visible through large windows.

    THE ART OF RENEWAL: RETENTION AS A STRATEGY

    Retention at fair market rate is often (not always) the most profitable transaction in commercial real estate, avoiding vacancy loss, construction risk, and heavy leasing commissions. Yet, many teams approach renewals defensively, waiting for the tenant to signal intent or reacting to a broker's RFP. This module shifts the dynamic to offense. We teach how to treat every renewal as a new acquisition, re-recruiting the tenant with a sophisticated strategy that quantifies their leverage and locks in value before the market can compete.

  • An office space with seven computer workstations arranged on a long table, large windows letting in natural light, and wall art featuring cars and cityscapes. Includes potted plants and storage cabinets along the wall.

    THE VIRTUAL PITCH: MASTERING DIGITAL LEASING

    In a hybrid leasing environment, your ability to present through a screen is just as critical as your ability to tour in person. This course bridges the gap between traditional sales acumen and digital delivery, equipping leasing agents with the technical skills and narrative strategies needed to command the "Digital Stage."

    Moving beyond basic Zoom etiquette, this masterclass dives into the mechanics of persuasion in a remote setting. Agents will learn how to engineer a broadcast-quality presence, navigate 3D digital twins (Matterport) with cinematic fluidity, and craft data-driven narratives that hook prospective tenants instantly.

Q&A

  • All workshops are delivered exclusively in-person at your offices. We structure this as a private "In-Company" strategic session rather than a public seminar. We supports this delivery model for three reasons:

    • Confidentiality: You need the freedom to discuss your specific rent rolls, vacancy issues, and negotiation bottlenecks without competitors in the room.

    • Portfolio Specificity: A retail landlord deals with co-tenancy clauses; an industrial landlord deals with clear heights. Generic public seminars cannot address these nuances and the specific challenges of your team effectively.

    • Organizational Fit: Every real estate company has a unique structure. Whether you are a vertically integrated REIT or a private owner utilizing external brokers, we adapt the curriculum to match your specific workflow, approval committees, and decision-making hierarchy.

  • The curriculum is fully modular. We can deploy a single half-day workshop to address a specific pain point, such as Prospecting or Negotiation, without requiring a multi-day commitment.While we offer the Full LIFT Curriculum for comprehensive team transformation, most clients begin with a 3 modules workshop spanning on 1 ½ day.

  • Each module is designed as an intensive half-day workshop, typically running between 4-6 hours. This duration provides enough time to cover the core strategies in depth while leaving room to workshop your specific challenges. We don't just lecture; we use the time to solve the actual bottlenecks your team is facing right now.

  • Absolutely. In fact, it is critical. While your external broker hunts for leads, your internal Asset Managers and Leasing Directors are responsible for approving the deal economics, managing the broker's performance, and retaining existing tenants. This training equips your internal team to better audit broker performance, negotiate the financial structure of the LOI, and master the renewal process—areas where external brokers are often less involved.

  • No. We do not teach generic sales tactics. Our program sits at the cross-road of a Leasing and an Asset Management curriculum. While junior agents benefit from the Intake Protocols, senior deal-makers benefit from the Advanced Negotiation and Valuation modules. We challenge experienced agents to stop thinking about exclusively "filling vacancy" and start structuring deals that maximize Exit Valuation.